Refund policy
Thank you for shopping with BUNOCHAIR. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may return eligible items within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories, manuals, and components.
- Be accompanied by proof of purchase or order confirmation.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Clearance, final sale, or discounted items marked as non-returnable.
Return Process
To initiate a return, please contact our customer support team with your order number and reason for the return.
Contact Information:
BUNOCHAIR
Email: bunoyarojo651@gmail.com
Phone: +44 7700 389256
Address: 157-159 Goldhawk Road, London, United Kingdom, W12 8EN
Once your return request is approved, we will provide instructions for returning the item.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
After receiving and inspecting your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to the original payment method within 7 business days. Processing times may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include photos of the item and packaging so we can promptly resolve the issue.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you require an exchange, please contact us for assistance.
Order Cancellations
Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email: bunoyarojo651@gmail.com
Phone: +44 7700 389256
Address: 157-159 Goldhawk Road, London, United Kingdom, W12 8EN
We appreciate your business and are committed to ensuring your satisfaction with every purchase.