Frequently Asked Questions (FAQ)

1. What products does BUNOCHAIR sell?

BUNOCHAIR specializes in wheelchairs and mobility solutions designed to provide comfort, reliability, and independence for our customers.

2. Do you ship internationally?

No. Currently, we only ship within the United Kingdom.

3. How much does shipping cost?

We offer free shipping on all orders within the United Kingdom.

4. How long does delivery take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 2–4 business days.

Estimated total delivery time is 3–7 business days.

5. How can I track my order?

If tracking information is available, you will receive a tracking number via email once your order has been dispatched.

6. What payment methods do you accept?

We accept major payment methods available at checkout. Payment must be completed before your order is processed and shipped.

7. Can I cancel my order?

Orders may be canceled before they have been processed and shipped. Once an order has been dispatched, it cannot be canceled and must follow our Return & Refund Policy.

8. What is your return policy?

We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.

Please refer to our Return & Refund Policy for complete details.

9. What should I do if my wheelchair arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the product and packaging so we can assist you promptly.

10. How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to the original payment method.

11. How can I contact customer support?

You can reach us using the contact information below:

Email: bunoyarojo651@gmail.com

Phone: +44 7700 389256

Address:
157-159 Goldhawk Road
London, United Kingdom
W12 8EN

12. Are your wheelchairs suitable for daily use?

Our wheelchairs are designed to provide comfort and reliability for a variety of mobility needs. Please review individual product descriptions and specifications to determine which model best meets your requirements.

13. Do your products come with a warranty?

Warranty coverage varies by product. Please check the product description or contact us for specific warranty information before purchasing.

14. How do I choose the right wheelchair?

Consider factors such as intended use, weight capacity, seat dimensions, portability, and user comfort. If you need assistance, our customer support team will be happy to help.

15. Is my personal information secure?

Yes. We take reasonable measures to protect your personal information and process orders through secure systems. For more information, please review our Privacy Policy.